Frequently Asked Questions
Be sure to gently blow any dust or debris off the lenses before cleaning, to avoid scratches. You should only use your Bobster® microfiber pouch or cleaning cloth on your lenses – never use any paper products (tissues, paper towels etc). You should only use room temperature water and no cleaning solutions.
Keep the lenses away from high temperature, as this reduces their lifespan and will ruin the lenses’ ability to transition. If the lenses will not be used for a long period of time, make sure to store the lenses properly at room temperature—not in high heat or extreme cold.
Bobster® products are warranted to be free of manufacturing defects (as received from our manufacturing facility) for the lifetime of the eyewear. This warranty program applies to all parts of the Bobster® product. In the unlikely event that any Bobster® product is found to be defective as a result of original materials or construction, as the customer's sole and exclusive remedy, the defective Bobster® product will be repaired or replaced at the sole discretion of Bobster® with the same or similar item of equal value at no cost to the consumer.
No – we try and make the warranty/replacement experience as hassle free as possible.
In stock orders ship within 1-3 business days. Usually, orders placed before noon (PST) on regular business days are shipped that same day. Please make sure you include all items you wish to order before submitting your order. Once an order is placed, you will need to place a separate order if you desire additional items.
Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of its delivery. Item must then be returned within 30 days of original delivery date. RMA Numbers are obtained by e-mailing info@Bobster.com. Please include the order number, a list items to be returned and the reason for their return. RMA Numbers will be sent via e-mail within 48 hours of request. Used products WILL NOT be accepted for return or exchange; items MUST be new and returned in original packaging. We can only return or exchange products purchased through our retail site. If you purchased your eyewear through one of our dealers you must contact your point of purchase for return or exchange.Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.) All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise, unless other arrangements have been made with Bobster®. Customers are responsible for all shipping charges, both inbound and outbound.
Ship products to the address below:
Bobster® Returns
7222 Opportunity Rd.
San Diego, CA 92111 USA
Bobster® does not share customer information (including e-mail addresses) outside of the company under any circumstances. Bobster® takes the protection and proper use of your personal information seriously. We respect your privacy, and take great care to safeguard information in our possessionWithin Bobster® we restrict access to your information to those individuals who need it to provide you with services. Any third-party companies we must use to provide you with services are required to keep your information secure and confidential.
No protective eyewear can completely protect the user from all impacts. Items that are certified to the ANSI Z87.1 standard do exceed the safety standard ANSI Z87.1requirements for impact resistance, but it WILL NOT protect against all impacts or chemical splashes. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT SELLER'S LIABILITY HEREUNDER. UNDER NO CIRCUMSTANCES WILL BALBOA MANUFACTURING CO., LLC dba BOBSTER® EYEWEAR, ITS EMPLOYEES, OFFICERS OR DIRECTORS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE TO ANYONE FOR INJURY OR DAMAGE SUSTAINED WHILE USING THE EYEWEAR, UNDER ANY CONTRACT, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY, WHETHER OR NOT FORESEEABLE OR FORESEEN, REGARDLESS OF WHETHER SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, THERE IS A TOTAL AND FUNDAMENTAL BREACH OF THIS AGREEMENT OR WHETHER ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. BUYER SHALL BE DEEMED TO ASSUME ALL LIABILITY FOR ANY AND ALL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR MISUSE OF THE GOODS BY BUYER, ITS EMPLOYEES, CUSTOMERS AND OTHERS. EACH PARTY RECOGNIZES AND AGREES THAT THE WARRANTY DISCLAIMERS AND LIABILITY AND REMEDY LIMITATIONS HEREIN ARE MATERIAL, BARGAINED FOR BASES OF ANY ORDER OR CONTRACT AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER ANY ORDER OR CONTRACT AND IN THE DECISION BY EACH PARTY TO ENTER INTO SUCH ORDER OR CONTRACT.