What kind of warranty does Bobster® offer?
Bobster® products are warranted to be free of manufacturing defects (as received from our manufacturing facility) for the lifetime of the eyewear. This warranty program applies to all parts of the Bobster® product. In the unlikely event that any Bobster® product is found to be defective as a result of original materials or construction, as the customer's sole and exclusive remedy, the defective Bobster® Eyewear product will be repaired or replaced at the sole discretion of Bobster® with the same or similar item of equal value at no cost to the consumer.
How to obtain Warranty Repair:
There is no reason to contact us for a Return Authorization Number simply return securely packaged eyewear along with the following note enclosed inside the package:
1) Full Name
2) Complete Mailing Address
3) Telephone Contact Number
4) Email Address and
5) A description of problem
We will repair or replace the item (at our discretion) within 1-2 weeks of receipt. Items will be returned by USPS First Class Mail with Tracking. You are encouraged to return defective item(s) by a traceable method (such as USPS, FedEx or UPS), as Bobster® is not responsible for lost or misdirected packages.
Balboa Manufacturing Co., LLC.
Attn: Bobster Warranty Dept.
9401 Waples St. Suite 120
San Diego, CA 92121 USA
The Bobster® warranty program does not cover product that is lost, stolen, or dropped; scratched lenses; or any damage caused by improper or unreasonable use. Replacement lenses and pieces can be purchased through www.bobster.com/parts-accessories or by calling 1-800-603-2662.
Prescription lenses are not covered by the Bobster® warranty.
This warranty extends to residents of the United States only.
International customers should contact us at email@example.com for information on our closest international partner who may assist you in warranty repair .Note: Some states do not allow the exclusion or limitations of special, incidental, or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you legal rights, and you may have other rights that vary from state to state. To the extent allowed by law, the sale and exclusive remedy under this warranty is limited to repair or replacement as specified above.
For more information or questions contact: firstname.lastname@example.org or 800-603-2662
Do I need my original receipt when sending in eyewear to be repaired or replaced under warranty?
No – we try and make the warranty/replacement experience as hassle free as possible.
Does it cost to repair my eyewear under warranty?
You are only responsible for shipping charges to our facility in Southern California.**International customers please contact Bobster customer service for warranty options.**